Musicians that play vegetables? Yeah, that’s AP-worthy…

December 13, 2010

If Associated Press (AP) has ever mentioned your (positive) story, then you know how seductive “syndication” is in the PR world.  With just one pitch or interview, your news is showcased in hundreds – sometimes thousands – of media outlets.  Talk about bang for your pitching buck and skyrocketing click-throughs to your website.

But how do you score such a home run media placement?  Surprisingly, it’s pretty simple…if you have the right story.  We recently spent 15 Minutes With… AP Travel Editor Beth Harpaz to learn exactly what it takes to catch her attention with a pitch.

Q:  How do you decide what stories make the cut for distribution over the AP travel news feed?

A:   Well, you have to remember that the AP is first and foremost a news organization, and therefore we take a “news journalism” approach to our story selection.  Even quirky, lighthearted things are almost always anchored to a major news angle, and many of the stories I assign or write are already being covered in the news some other way.  With the British Royal engagement announcement, you’ll be seeing a lot more stories about London…around the recent World Cup, we showcased several different story angles on South Africa…when new air travel regulations are passed, we might focus on the effect it will have on upcoming seasonal travel or how travelers can adapt to the situation.  Any event, announcement, or circumstance that puts a destination in the news gives us an opportunity to extract a story for the travel feed, and the angles we select have to somehow be of interest to travelers all over the world, not just locally.  Keep in mind that half of the stories I select for the feed come – not from PR people or company representatives – but from other AP news desks in the U.S. and around the world: business, entertainment, etc.  (click here  for more AP travel pitching tips)

Q:  If someone doesn’t know you, how can they get your attention to review their pitch?

A:  I read all my emails, even from people I don’t know, and it takes me just a few seconds to decide whether or not the pitch is of interest.  A straightforward email that just says “hey, I’ve got a cool thing that might work for you” is best…there’s no need to try to be clever about it.  The subject line and first few sentences of the email should give me a snapshot of the key points, highlighting what makes your story different, quirky, or of interest to readers everywhere.  Things that make people say “wow,”…things I haven’t ever seen or heard of before…things that are unexpected…all are reasons I might possibly be interested in a story.  Case in point:  Indianapolis recently had a big annual civic festival with this year’s theme focusing on food.  Well, food festivals are a dime a dozen now all around the world, but at this one?  They had a musician performing that actually played instruments made entirely out of vegetables (if you’re interested in learning more…click here).  It was the perfect inclusion for a round up of fall events, and I also tweeted about it.  I run very few deals (i.e. “third night free”) and packages (i.e. “Blissful Spa Getaway”) so people shouldn’t waste their time pitching me on those, but I do keep an eye out for packages that are tied to events already in the news (i.e. “Eat, Pray, Love Packages” or “Harry Potter Packages” launched in conjunction with the movie releases).

Q:  How much detail should someone share in a pitch?

A:  Well, I get hundreds of emails a day and craft only a half-dozen or so stories per week.  It’s fine to send a whole press release, because it doesn’t change the amount of time it takes me to decide whether or not I’m interested.  I’ll still just spend a few seconds scanning the gist of the story to decide if it has merit for AP.  Generally speaking, the shorter the better, and if what you send is newsworthy and I want more information…I’ll ask for it.

Q:  What annoys you most about being pitched?

A:  Follow up calls.  Especially repeated follow up calls.  I do look at all my emails, and if I’m not getting back to you, it simply means I’m not interested.  I try whenever possible to respond with a “no thanks” if I’m not interested, but that’s not an invitation to ask why I don’t want it or hear the angle spun in another way.  With the flood of emails and phone calls I receive each day from PR people and others pitching stories, I don’t have the time to explain to everyone why I’m not interested.  If I send a “no thanks” email, people should just be glad they received closure.  Sometimes, however, I will respond with further instructions for the person to contact me at a later date to revisit the story…and I don’t waste people’s time with stuff like that.  If I ask for that, I mean it.  And one more thing:  I don’t normally do “general, informational interviews,” especially in person.  PR people often pitch me that their client’s CEO is in town, and can they come by my office for a chat?…or try to get me to spend some phone time with a client on a get-to-know-you kind of call.  To me, it’s rare that these types of interviews have a point.  I will do interviews when a particular angle is on my radar screen, but otherwise, I don’t often go on “fishing expeditions” for other news stories.  So many timely and relevant stories land on my desk every single day that I have no need to spend my time in this way.

Q:  How do you decide when you can write a story “from your desk” and when someone needs to go out into the field to experience things first hand?

A:  We try to give coverage to things long before they happen, which gives travelers the opportunity to plan a trip to experience them.  In the Indianapolis example described above, it was more important that we cover it BEFORE the date, than to go experience the festival and write about it after the fact.  But when we’re doing a destination or neighborhood story, or something that’s a perennial or seasonal story, it’s always my preference to send a reporter and photographer to experience the story first hand.  In the case of the “Mud Season Getaways in New England” story you pitched me on a few years ago, I could have just done a round-up of the hotel packages offered, but the unexpectedness of the story seemed worthy of a broader perspective.  You don’t think of mud as a reason to travel – more like a reason to stay away – so it was the “man bites dog” aspect of the pitch that attracted me.  It was worth my sending in a regional AP stringer/photographer to explore the larger story.  When I have the resources and a local AP person to tap for on-the-ground research, I always prefer that to “desk stories.”

Last Q:  So, what’s one thing that’s on your radar screen right this very moment?

A:  Ireland.  I’m swirling around the idea that “Ireland is the new Iceland,” so I’m open for any and all story ideas about Ireland right now.

Want to try your hand at pitching Beth?  Email her at bharpaz@ap.org, and follow her on Twitter at www.twitter.com/AP_Travel.

 

What your brand says about you when you’re not “branding”…

November 29, 2010

Last week on the subway, I saw a guy listening to a Sony Walkman.  Like…with a cassette tape in it.  (note to blog subscribers 21 and under…ask your parents what a cassette tape is)

Not an iPod…or even a Discman.  A Walkman.  And he wasn’t studying it like it was an exciting artifact.  He was just sitting with it in his lap, listening to the music, and bopping his head along with the beat in the carefree way that long-time subway riders often do.

It intrigued me.  And as a marketer, something seemed odd to me…out of place.  Everything about this guy screamed young, modern, SoHo sophisticate with money.  Designer glasses, Swiss Army backpack, messily-stylish haircut.  Trendy…but not vintage.  He definitely wasn’t going for a “defiant throwback” look.  But he clearly LOVED music, and it seemed that any moment, he might start to boogie down in spontaneous performance.

So…what gives with the Walkman?  Why did this guy not have the latest version of iPod?

I confess.  The branding disconnect overwhelmed my curiosity.  And I had to know the story of the Walkman.  So I asked him about it.

The answer?  So simple.  He helped his parents move the weekend prior and while packing up his room, he found his old Walkman and some of the “Gary’s Groovy Mix” tapes he made in high school.  So he was just reminiscing.  And then he showed me the zillion gigabyte iPod he normally uses.  Mystery solved, and my raised eyebrow returned to its usual position.

This got me thinking about the way a brand projects itself.  People form an impression with just a single point of contact, and sometimes they catch you at a moment when you’re not in “branding mode.”  Like when you continue to use leftover collateral material with your old logo/tagline on it to delay spending money on the new stuff.  Or when your hotel has two simultaneous wedding receptions, so your regular dining room guests “will just have to understand” that service will be a little slow that night.

Or when you know that your website’s home page is a mess…but you just don’t have time to deal with it right now.

Or when you didn’t spend the money on just the right photo shoot…so your marketing materials never quite do your brand justice.

In that one second that you relaxed your brand standards, someone formed an impression of you…and it probably wasn’t the one you wanted.  Upholding a brand’s image is a 24/7 job, and while limited resources often force us to make less-than-desirable choices, we’ve got to be fierce about protecting our brands.  Those first-impression disconnects can turn people away before we ever get them engaged, and not everyone is curious (nosy?) enough to ask the your-brand version of… “Dude, what gives with the Walkman?”…and give you a chance to explain.

So…learn a lesson from Gary.  You may be inadvertently sabotaging your own brand image.  And while it didn’t matter to Gary what I thought of him during that three-stop subway ride (seriously…a boogie down was imminent), I’ll bet my brand new iPod that first impressions matter to YOUR brand…and your bottom line.

What potato chips taught me about marketing.

November 19, 2010

My Great Aunt Pauline taught me a saying as a child that has served me well as a marketing counselor.

Enough is as good as a feast.

It simply means that as long as you have “enough” of whatever it is…you don’t need more than that. 

Now, while I believe she imparted these words of wisdom in response to my plea for the ENTIRE bag of potato chips instead of the – to my mind – miniscule bowl she was offering…it’s handy as a guideline when designing marketing programs.

There comes a point when fleshing out an idea or concept that there are “enough” elements to make it successful…and anything added after that just becomes:

  1. More logistics to manage without adding to the ROI
  2. A distraction of resources from the core focus and objectives
  3. An added cost burden
  4. Too confusing for your audience to effectively “get it”

So, whenever you are tempted to just add that one more thing to whatever program or concept you are developing…think of my Aunt Pauline and ask yourself “yes, this idea might be COOL…but will it be helpful or harmful to the overall objectives?”  Use that checklist above to evaluate each new idea, and if it puts the desired results at risk, either table it, swap it out to replace a less effective element, or toss it.

As to the potato chip debate, however, I still stand by my original retort:  You just can NEVER have enough…so bring on the feast!

Dude, no one is going to make you tweet.

November 17, 2010

“I hate Twitter.  I don’t get it.  It’s useless and a waste of time.”

This provocative comment from the floor at the start of a recent social media workshop at Redpoint’s Marketing Boot Camp sparked an utter frenzy of debate from the rest of the audience.  To tweet, or not to tweet?…that was DEFINITELY the question on everyone’s mind.

The incident gave me a perfect opportunity to pull the group up to 30,000 feet and acknowledge Redpoint’s Three Undeniable Truths about spending your social media marketing dollars wisely.  Resources are at risk of being wasted if…

  1. The person doing the job doesn’t get it, doesn’t like it, or doesn’t want to do it.
  2. Influential senior executives in the company are publicly skeptical about the benefits of social media.
  3. You’re waiting to pounce if it’s not a home run 24/7.

We’ve seen it time and again:  positive energy adds an intangible magic to social media marketing that simply cannot be replicated any other way. 

My advice to this passionate gentleman?  Don’t stress out about it.  If you hate Twitter, don’t use it.  Leverage a different social media tool that better suits your personality, and your brand’s.  Or…don’t.  How you choose to spend your marketing resources is entirely up to you, and there’s absolutely no point in wasting your time on something whose value you question.

Footnote:  while you shouldn’t expect to see this guy on Twitter any time soon, we DID at least get him to uncross his arms and laugh a bunch by the end of the workshop.  (And I tweeted about that.)

The plight of the exclamation point.

November 15, 2010

Poor exclamation point.  It is unmercifully abused.

As punctuation goes, the exclamation point is quite powerful.  It conveys elevated emotion that transforms a sentence from a simple statement into a passionate communication.  Case in point:

  • I am so happy.
  • I am so happy!
  • I am so happy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Or how about:

  • I am so angry.
  • I am so angry!
  • I am so angry!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The very presence of the “!” puctuates the passion behind the feeling…so why do we sometimes feel like a solitary exclamation point is insufficient?  And is this an acceptable solution to communicating the emotion behind our feelings in writing?

Professionally speaking…no.  In business communication, multiple exclamation points can come across to the reader as juvenile and a bit lazy.  Their presence says “I have not taken the time to select the rich, meaningful words that will accurately convey my emotions, so I’ll just add a whole bunch of exclamation points to compensate for the lack of feeling.”

If we are “happy!!!!!!!!!!!!!!!!!!!!!!!”…are we not ecstatic, thrilled, or elated?  And if we are “angry!!!!!!!!!!!!!!!!!!!!!!!!!!”…are we not incensed, livid, furious, or enraged?  Seriously.  Some of those words are so powerful, they don’t even require one exclamation point to communicate the strength of their sentiment.  In fact, that quiet, subtle strength can often be far more influential than adding a dozen exclamation points. 

There is certainly a time and place for multiple exclamation points.  Believe me, I’m the first one to type “Yay!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!” to a Redpoint colleague who’s just informed me that one of our clients is going to be featured in the New York Times.  It’s the perfect way to communicate my spontaneous unbridled joy.  But if I got that news from the editor of the New York Times directly?  No way.  It definitely would be something more like “I’m delighted you found (client) of interest,” or “(client) is thrilled that you are interested.”

So, when writing professionally, take a moment to choose more powerful words and give that poor little piece of punctuation a break.  It served us well when we were in junior high, but now that we’re all grown up, it’s time for us to be responsible in how we use it.

Surprise! It works (almost) every time…

November 11, 2010

Kudos to Stan Gelber & Sons Heating & Cooling of Uniondale, NY.  Never heard of them?  Neither did I…until I got this direct mail piece from them. 

Of course, all my snail mail marketing usually goes right in the trash (sorry, if you’ve sent me any)…but this darned dog caught my eye on its journey into the wastebasket. 

I fished it right out, thinking…why is that dog wearing a hat and scarf?  Then, I actually read the entire card, front and back. 

And then I thought…damn.  They got me.  I don’t often think about heating or cooling systems…heck, I don’t even have a dog.  But this card suddenly made me wonder if my heating system is ready for the winter.

What arrested my attention was the element of surprise.   Even if you think it’s goofy, you cannot help but smile (c’mon, admit it) and be a little curious about this photo. 

The point is:  it broke through the clutter.  Five other direct mail marketing pieces went right into the trash at my house that day, but this one got fished out. 

Your lesson from this?  Before you can even begin to market to someone, you’ve got to get their attention.  And who doesn’t love a good surprise?

Er, no…the CPA is NOT your tax guy.

August 13, 2010

Ever feel like you need a Rosetta Stone course in “online marketing speak?”

I’ve sat in meetings with internet marketing strategists on behalf of Redpoint clients, watching some of the acronyms and terms whiz by me (and everyone else) in conversation.  But then I see clients proceed to make desicions about how to spend their online marketing dollars…while not fully understanding how things like title tags or geo-targeting really work.

Happily, our friends at Search Engine Strategies magazine recently created a handy “cheat sheet” of terms and acronyms used by online marketers.  It’s attached here for your reference.  SES Glossary

Print it out.  Study up.  And make smarter decisions…or at the very least, ask better questions.

Feel free to scribble a few on the inside of your forearm before your next online marketing meeting.  I won’t tell.

Death to homophones.

August 5, 2010

If I get one more invitation offering a “sneak peak” at something, I might just cry.  It pains me to see such a blatant spelling error that clearly made it past several pairs of eyes – from copy drafter to client to printer! – without being caught.

Come back to junior high school with me for a moment.  Remember learning about homophones?…words that sound exactly alike, but are not necessarily spelled alike, and have distinctly different meanings?

They are the mortal enemy of spell check.

Peek/peak…their/there/they’re…bear/bare…pair/pare…faze/phase… and one of my faves that people always mix up… principle/principal.  There are hundreds of these pesky homophones in the English language, and the only way to  prevent them from hijacking your otherwise-perfectly-spell-checked writing is to know the difference and proof your work.

Here’s an extensive list you can use as a cheat sheet.  http://www.all-about-spelling.com/list-of-homophones.html

Now go fourth and get your words write.

Less words…more meaning.

July 31, 2010

I recently drove past a billboard on I-95 in New England which advertised an area bank.  This is all it said:

183 Years.  0 Bailouts.

How utterly brilliant.  With those “four” words, the reader’s takeaway is…this bank is sound, fiscally responsible, trustworthy, stable, and (most importantly) my money will be safe there.  Moreover, without saying a single actual disparaging word against its competitors, it clearly states:  they suck, and we’re better than them.

Audiences have short attention spans, so when seeking to persuade them, you can use fewer words by employing meaningful ones that enrich your statements beyond their actual face value.

This strategy works with all communication types, but of course, it’s particularly vital with billboards.  Look at that entire paragraph of imagery that got planted in my mind with just a 2-second glance, stolen while whizzing by on a (blissfully) traffic-free interstate.  Granted, I was doing the speed limit (40 years.  0 Speeding Tickets.) but it would have worked even if I had been driving past at 100 miles an hour.

Of course, then the need for the bailout would have been mine.

Yay for you, it’s your anniversary! Um…who cares?

July 30, 2010

You know that pride you feel at achieving a milestone of being in business for -X- number of years?  Guess what?  As far as news hooks go, pretty much no one else cares.

We humans are a selfish bunch.  It’s hard to catch and hold our attention for anything that doesn’t directly impact our own lives.  So when a brand comes at us waving enthusiastic pom poms and expecting us to share in its joy of turning 5, 10, 35, 60, or even 100…our natural reaction is:  yay for you, but what’s in it for me?

The news value in celebrating a brand’s anniversary is the timely, relevant reason it offers to connect with your audiences…but you have to tie it back to them to make them care.

Give a special offer, announce a new service, launch a new product, roll back prices, and find fun and meaningful ways to link to the number of years you’ve been in business – i.e. 20 years in business…get $20 or 20% off, or give a special gift to everyone who is 20 (if you court that age group) , or is celebrating their 20th wedding anniversary (if that age group is more appropriate).  You get the idea.  Make it more than just a pat on your own back.

Then YOU get to share your pride in the milestone, and THEY get to benefit from your celebration and feel a smidge more connected to your brand.  It’s a win-win for both of you…which, at the end of the day, is truly a “yay for you.”